Legal Notices
This page includes the Disclaimer, Terms & Conditions and Privacy policy.
Disclaimer
SAGED/Alternaleaf, a subsidiary of Montu Group Pty Ltd (“SAGED”) is not promoting the use of regulated or unregulated therapeutic goods. Plant alternatives in Australia are regulated by the Therapeutic Goods Administration and details about plant medicine as a scheduled drug can be found on their website.
The content presented on this website is intended solely to provide educational materials solely for qualified medical practitioners in Australia. It's important to note that this website and the information it contains are subject to ongoing updates and modifications. While we make every effort to ensure the accuracy and timeliness of the content, we cannot guarantee its absolute currency or accuracy, as occasional delays, errors, and omissions may occur.
To the fullest extent permitted by applicable law, SAGED disclaims any responsibility for any loss or damage incurred by you or anyone else in connection with the use of this website or its content. This disclaimer encompasses various factors, including but not limited to the potential transmission of computer viruses and any resulting consequential losses. We strongly recommend conducting a virus check before downloading any files, photos, or articles from this site.
For your convenience, SAGED provides links to other websites; however, we cannot vouch for the accuracy or currency of the information found on those external sites.
Please be aware that SAGED authorises the printing of website content exclusively for personal use. Any other forms of use, copying, or commercial reproduction of this website or its components are prohibited, except where permitted by law.
Terms & Conditions
Please carefully review these terms and conditions before using our website.
SAGED.com.au is an online platform operated by Alternaleaf Pty Ltd, a wholly owned subsidiary of Montu Group Pty Ltd, located at Level 18/1 Nicholson St, East Melbourne VIC 3002 ("we," "us," or "our").
Definitions
"Conflict" refers to any inconsistency or contradiction between these specific terms for Membership in the online courses and the Standard Terms and Conditions.
"Content" refers to the educational content provided on the SAGED platform, including but not limited to course materials, text, images, videos, presentations, and any other materials.
“Key Contact” means the authorised representative of an Organisation who places an Order and acts on behalf of all Members linked to that Organisation.
“Order” means a hard copy or online (including via our Website) order particularising the Services and the Fees which is accepted by you.
"Organisation" refers to the entity (clinic, pharmacy, or similar) that purchases Team Memberships on behalf of its employees or affiliates.
"SAGED platform" or “SAGED” refers to the online platform provided by us through which members access the online courses and related services.
“Services” refers to the features and functionalities available through our website, including registration, purchases, and participation in medical cannabis education activities designed for healthcare professionals.
"Standard Terms and Conditions" refer to the general terms and conditions that apply to the use of our website and other services provided by SAGED, available here [link], which are separate from and in addition to the terms specific to Membership in our online courses.
"Member" refers to an individual who has signed up for a Membership to access the online courses offered by us through the SAGED platform.
"Membership" refers to the status granted to users who have completed the registration process and agreed to these terms and conditions to access our course materials.
"Team Access Code" refers to a unique code provided to an Organisation to allow individual users to self-register for a Membership under a Team Membership.
"Team Membership" has the meaning given to it in Schedule 1.
“Terms and Conditions” means these terms and conditions, as amended by us from time to time.
“User” refers to any individual who accesses, browses, registers for, or participates in the services provided on our website.
“User Contributions” refers to any content, including but not limited to comments, feedback, questions, reviews, or other materials, that users submit, post, or share on our website or related platforms.
"Website" refers to the online platform owned and operated by us accessible at https://saged.com.au, through which users can access the SAGED platform, together with information about the Content and other services provided.
1. Membership
1.1 To access our Content, you must become a Member by either (a) completing the registration process as an individual, or (b) registering using a valid Team Access Code provided to you by an Organisation that has purchased a Team Membership. In both cases, you must provide accurate information and agree to these terms and conditions.
1.2 Membership is personal to you and is non-transferable. You are responsible for maintaining the confidentiality of your account and password. If we discover that you have shared or transferred details of your account and/or password we may immediately terminate your Membership.
1.3 Account Security: If you receive a user identification code, password, or any other confidential information as part of our security procedures, maintain its confidentiality and do not share it with third parties. We reserve the right to disable any user identification code or password, at our discretion, if you fail to comply with these terms or if we suspect any misuse. If you suspect unauthorised access to your account, promptly notify us at hello@saged.com.au.
1.4 Team Membership Access: If your access to the SAGED platform is through a Team Membership, you must still register individually and agree to these Terms and Conditions. Your Membership remains personal to you, and subject to all provisions herein.
2. Team Memberships
If you are purchasing a Team Membership on behalf of an Organisation, then Schedule 1 to these Terms and Conditions apply to your purchase and our provision of services.
3. Eligibility
3.1 Our website is intended for users who are at least 18 years old and are located in and using the site within Australia. We do not represent that our Content is applicable to or available in other locations. If you access our website from outside Australia, you do so at your own risk and are responsible for complying with local laws.
3.2 To become a member and access our Services, you must hold a valid and active Australian Health Practitioner Regulation Agency (AHPRA) license. If you are registering via a Team Membership, you are still required to meet this eligibility requirement individually.
3.3 You undertake to provide and maintain your AHPRA license for the duration of your Membership with SAGED. If you cease holding a valid and active AHPRA license number, your Membership is deemed automatically cancelled, and you must notify us of this change and cease using SAGED.
4. Content
4.1 SAGED provides educational Content related to medical cannabis. The information provided is for educational purposes only and should not be construed as medical advice.
4.2 We strive to provide accurate and up-to-date information; however, we do not guarantee the accuracy, completeness, or usefulness of any Content. You acknowledge that information may become outdated or inaccurate over time.
4.3 External Links: Our website may contain links to third-party sites and resources, including banner advertisements and sponsored links. These links are provided for information only, and we do not endorse the linked websites or their content. We have no control over these sites and resources, and accessing them is at your own risk, subject to their terms and conditions.
4.4 Our website may include content uploaded by other users, including comments and User Contributions. Such content is not verified or approved by us, and the views expressed by users do not represent our views. We may remove any user-generated content at our discretion.
4.5 User Contributions and interactions through social media features must comply with applicable laws and regulations. User Contributions must not contain offensive, infringing, illegal, deceptive, or harmful material. We reserve the right to remove any content that violates these standards.
5. Learning Credits
5.1 Users must sign up for a SAGED membership plan to purchase learning credits. Membership plans are available in three tiers: Free, Standard and Premium.
5.2 Credit Allocation on a Standard Membership: Users on the Standard plan will receive 1 learning credit per month.
5.3 Credit Allocation on a Premium Membership: Users on the Premium plan will receive unlimited learning credits per month.
5.4 Purchasing and Using Learning Credits: Users can purchase additional learning credits as add-ons. Learning credits function as a currency to purchase, redeem, or enrol in Content on the SAGED platform.
5.5 Expiry of Add-on Learning Credits: These credits expire 12 months from the date of purchase if not used prior.
5.6 Expiry of Monthly Learning Credits: Credits included as part of a limited-credit membership plan expire within 90 days of issue if not used prior.
5.7 Refunds and Exchanges of Learning Credits: All transactions involving learning credits are non-refundable, except as required under Australian Consumer Law (ACL). If you believe you are entitled to a refund or exchange under ACL, please contact our support team at hello@saged.com.au.
6. Selected Membership Duration
6.1 All paid Membership plans are subject to an initial 12-month minimum term commitment, after which cancellation or downgrade of your Membership may occur.
6.2 When signing up for a Membership, you may have the option to select a duration for your Membership, such as monthly or annually. This selection determines how you are billed but does not alter the 12-month initial term commitment.
6.3 If you select a specific payment schedule for your Membership, your Membership will automatically renew at the end of each period unless you cancel it in accordance with Section 7 of these terms and conditions.
6.4 The selected payment schedule may affect the Membership fees applicable to your Membership. Please refer to our pricing and Membership options on our website for more information on the fees associated with different payment schedules.
6.5 Prior to the end of each Membership duration, we will notify you of any changes to the Membership fees or terms and conditions that may apply to the renewal.
6.6 If you wish to make any changes to your Membership, such as upgrading or downgrading your Membership plan, you may do so on our website, or contact us at hello@saged.com.au to discuss your options.
6.7 If you wish to terminate your Membership before the end of the selected duration, please refer to Section 7 of these terms and conditions for information on how to cancel your Membership and any applicable obligations.
6.8 Team Memberships are billed annually to the purchasing Organisation and are subject to the agreed contractual terms. Individual users registering under a Team Membership will retain access for the duration of the Organisation’s subscription term, unless otherwise notified.
7. Cancellation of Membership
7.1 Except in the case of Team Memberships, you may cancel your Membership at any time on the website, or by providing written notice to hello@saged.com.au; however, your cancellation will take effect only after the completion of the 12-month initial term. If you cancel before the end of the 12-month term, you remain responsible for any outstanding Membership fees for the remainder of the term.
7.2 Membership fees are non-refundable, and cancellation does not entitle you to a refund of any fees already paid.
8. Payment
8.1 Membership fees are payable in advance and (to the extent permitted by law) are non-refundable, even if your Membership is cancelled under sections 6 or 7 of these terms and conditions. By signing up for a Membership, you authorise us to charge your chosen payment method for the Membership fees.
8.2 All paid Membership plans are subject to a minimum 12-month initial term commitment. You may choose to pay for your Membership on a monthly or annual basis, but this does not alter the 12-month initial commitment period.
8.3 If you select a monthly payment option, payments must be made in full each month for the duration of the initial 12-month term.
8.4 If you select an annual payment option, your Membership fee for the entire 12-month period must be paid upfront.
8.5 For Team Memberships, all payments are made in advance by the Organisation on an annual basis. Individual users registering under a Team Membership are not required to make individual payments.
9. Intellectual Property
9.1 All Content, including but not limited to text, images, videos, and presentations, are the intellectual property of SAGED and are protected by copyright laws. You may not reproduce, distribute, or create derivative works based on our Content without our prior written consent.
10. Privacy
10.1 We value your privacy and we work hard to protect the information you provide to us. Our Privacy Policy is incorporated into the Terms, and sets out how we will collect, use, store, disclose and dispose of your personal information and can be found at https://saged.com.au/pages/t-cs.
10.2 If you register using a Team Access Code, your personal information will be managed in accordance with our Privacy Policy.
11. Limitation of Liability
11.1 Other than as expressly set out in these Terms or as required by law, we make no express or implied warranties in relation to the SAGED Platform. You expressly agree that use of the SAGED Platform is at your sole risk. We do not warrant that the SAGED Platform will be uninterrupted or error-free. We do not warrant any outcomes from your use of the SAGED Platform, or information or content provided through the SAGED Platform.
11.2 We do not warrant that the SAGED Platform will be available at any time. You acknowledge that the SAGED Platform may be unavailable for a number of reasons, including due to matters beyond our control, and you must not hold us accountable in respect of the SAGED Platform not being available at any time. We do not warrant that Your use of the SAGED Platform will meet any particular performance criteria.
11.3 We do not warrant or make any representations concerning the completeness, timeliness, suitability or accuracy of any material on or linked to the SAGED Platform, or that access to the Platform will be uninterrupted, timely or secure.
11.4 To the extent permitted by law, you agree that we are not liable for any loss or claim by you (whether arising in contract, tort, under statute or otherwise) for any direct, indirect, special, incidental, consequential loss, damages or injury including loss of profits, revenue or data arising out of or in connection with your Membership or the use of the SAGED Platform, or the completeness, timeliness, suitability or accuracy of any material or information on the SAGED Platform.
11.5 By using our website, you acknowledge your acceptance of these terms of use and agree to comply with them. If you do not agree with these terms, please refrain from using our website or accessing our Services.
11.6 While we strive to maintain a secure website, we do not guarantee freedom from bugs, viruses, or malicious code. You are responsible for configuring your technology and using antivirus software.
11.7 You may link to our home page in a fair and legal manner, but not in a way that implies endorsement or association with us. Do not frame or mirror our site or link to parts other than the home page. We may withdraw linking permission without notice.
12. Termination
12.1 We reserve the right to suspend or terminate your Membership at any time if you breach these terms and conditions or engage in conduct that we deem inappropriate.
13. Changes to Terms
13.1 We reserve the right to modify these Terms and Conditions at any time. Users will be notified of material changes. Continued use of the platform following any modifications signifies acceptance of the new terms.
14. Governing Law
14.1 These terms are governed by the laws of Victoria, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts in Victoria.
15. Additional Terms
15.1 These terms and conditions are in addition to any standard terms and conditions that apply to our website and other services. In the event of any conflict between these terms and any standard terms and conditions, these terms specific to Membership shall prevail for members of the SAGED platform.
16. Discount Offers
16.1 From time to time, SAGED may offer discounts on Membership fees or Learning Credits ("Discount Offers"). These Discount Offers may be subject to specific terms and conditions, which will be communicated at the time of the offer.
16.2 To be eligible for a Discount Offer, you may be required to meet certain criteria, such as being a new member, purchasing a specific Membership plan, or entering a promotional code at the time of purchase.
16.3 The terms and duration of Discount Offers may vary, and SAGED reserves the right to modify or terminate any Discount Offer at any time without prior notice.
16.4 If you are eligible for a Discount Offer, you may redeem the offer by following the instructions provided at the time of the offer. Failure to comply with the specified instructions may result in the offer not being applied to your purchase.
15.5 Discount Offers may not be combined with any other offers or promotions unless explicitly stated otherwise. Only one Discount Offer may be applied per transaction unless otherwise permitted by SAGED.
16.6 Each Discount Offer will have an expiration date or validity period, after which the offer will no longer be valid. Expired Discount Offers cannot be redeemed or applied to future purchases.
16.7 SAGED reserves the right to verify the eligibility of users for Discount Offers and to revoke or refuse to honour any Discount Offer if it determines, in its sole discretion, that the offer has been obtained or used in violation of these terms and conditions.
17. Contact Information
17.1 For any queries or concerns regarding these Terms and Conditions, please contact our support team at hello@saged.com.au.
18. Declaration
18.1 By signing up for a Membership, whether as an individual or through a Team Access Code provided by an Organisation, you acknowledge that you have read, understood, and agree to these terms and conditions, and any updates published from time to time in accordance with section 13.
Thank you for using our website and Services. Your compliance with these terms ensures a safe and valuable experience for all users.
Schedule 1: Additional Terms and Conditions for Organisations purchasing Team Memberships
An Organisation may purchase Memberships in bulk for use by employees or affiliates (together, a “Team Membership”). This Schedule 1 details the additional Terms and Conditions that apply to the Organisation.
1. Team Membership Setup and Activation
1.1 A Team Membership is only activated when all onboarding steps are complete and a Team Access Code is issued by SAGED.
1.2 Upon receipt of payment, SAGED will issue a multi-use Team Access Code valid for activation of the total number of Memberships purchased..
1.3 Payments are non-refundable, including in cases where allocated Memberships are not used or are terminated in accordance with these Terms and Conditions, except as required by law.
1.4 Where complimentary Memberships are granted, no invoice is issued. The Team Access Code will be provided following written confirmation from the Organisation.
2. Seat Allocation and Use
2.1 The Team Access Code may be used up to the total number of Memberships included in the Team Membership.
2.2 Once a Membership is activated by an individual, it is non-transferable and assigned to that individual for the full membership term.
2.3 The Organisation must ensure that Team Access Code is only used to activate Memberships for eligible healthcare professionals employed or engaged by the Organisation and must use all reasonable endeavours to ensure that any such Memberships are used appropriately and in accordance with these Terms and Conditions.
2.4 All individuals accessing SAGED through a Team Membership are subject to the Terms and Conditions.
2.5 SAGED may revoke platform access for any Member in breach of the Terms and Conditions. That Member’s Membership cannot be re-activated by or transferred to another user within the Organisation.
3. Team Access Code Validity
3.1 The Team Access Code is valid for twelve (12) months from the date of issue unless otherwise specified in writing.
3.2 Unused Memberships do not roll over after the expiry date and are non-refundable.
4. Membership Inclusions
4.1 All Team Memberships are provisioned under the SAGED Premium Plan as defined on the Website.
4.2 At this stage, Organisations purchasing Team Memberships do not have access to individual learning records, usage data, or identifiable user information. We will notify users if this changes in the future.
5. Term and Renewal
5.1 Team Memberships are valid for twelve (12) months from Team Access Code issuance date, unless otherwise agreed.
5.2 SAGED will notify the Key Contact prior to the end of the term with renewal options.
5.3 Renewals are subject to then-current terms and pricing.
6. Special Offers and Discretionary Seats
6.1 SAGED may offer discounted or complimentary Seats at its discretion or as part of promotions or loyalty programs.
6.2 All discounted or complimentary Memberships remain subject to these Terms and Conditions.
7. Organisation Obligations
7.1 The Organisation must designate a Key Contact authorised to act on its behalf.
7.2 The Organisation must ensure all Members accessing SAGED via their Team Access Code comply with these Terms and Conditions.
7.3 By submitting the Team Membership request, the Key Contact confirms they have authority to act on behalf of the Organisation and its users.
8. Termination
8.1 SAGED may terminate the Team Membership immediately if any of these Terms and Conditions are breached.
8.2 In the event of termination of a Team Membership, all relevant Memberships within the Team Membership may also be terminated (at SAGED’s sole discretion), unused Memberships are forfeited, and no refunds will be provided.
9. Liability
9.1 To the extent permitted by law, SAGED disclaims liability for indirect or consequential loss arising from the Team Membership or use of the platform.
10. Amendments
10.1 SAGED may update these Terms and Conditions from time to time. Material changes to Schedule 1 will be communicated to the Key Contact.
10.2 Continued use of the platform after changes take effect constitutes acceptance of the updated Terms and Conditions.
Montu Group Privacy Policy
Introduction
Last updated: 20 January 2026
Welcome to Montu Group Pty Ltd ABN 35 634 198 360 and its wholly owned subsidiaries Alternaleaf Australia Pty Ltd, uMeds Australia Pty Ltd, Saged Australia Pty Ltd and Leafio Australia Pty Ltd, as well as its businesses including Montu Medical (Montu, we, us, our). Montu is committed to earning and maintaining your trust by carefully and respectfully managing your personal information.
This Privacy Policy provides important information about how we collect, use, hold, and disclose your personal information. It also outlines how you can:
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access and correct the personal information we hold about you
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make a complaint about our handling of your personal information.
Scope of this Privacy Policy
This Privacy Policy applies to the Montu Group of companies and businesses in Australia, including:
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Montu Group Pty Ltd
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Alternaleaf Australia Pty Ltd
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uMeds Australia Pty Ltd
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Leafio Australia Pty Ltd
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Saged Australia Pty Ltd
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Montu Medical
We will update this Privacy Policy if our information handling practices change.
Key sections of this Privacy Policy
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Laws which require or authorise us to collect your personal information
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Types of personal information we collect
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Who we may collect your personal information from
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How we collect your personal information
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Why we collect your personal information
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Why we use and disclose your personal information
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Who we may disclose your personal information to, and why
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How we hold and secure your personal information
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Your privacy choices
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Contact information
Privacy Policy in full
Laws which require or authorise us to collect your personal information
Some laws require or authorise us to collect, use and disclose personal information. These include:
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Privacy Act 1988 (Cth)
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My Health Records Act 2012 (Cth)
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Privacy laws in some States and Territories
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Health privacy laws in some States and Territories
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Healthcare Identifiers Act 2010 (Cth)
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Migration Act 1958 (Cth)*
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Tax Administration Act 1953 (Cth)
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Superannuation Guarantee (Administration) Act 1992 (Cth)*
*Note: For job candidates only
Types of personal information we collect
The personal information we collect depends on the services we offer you and the circumstances of your interactions with us. The table below lists examples of the types of personal information we collect.
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Types of Personal Information |
Examples of what personal information this may include |
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Identity information and contact details |
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Demographic information |
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Health information (sensitive information) |
Includes:
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Other sensitive information |
Information may include:
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Support information |
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Financial information |
*Note: For job candidates only |
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Australian Government related identifiers |
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Employment information |
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Photographs, video or audio recordings and transcripts |
Audio or video recordings, photographs, and screenshots you may send us. |
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Interaction and behavioural information |
Also see Website and App tracking. |
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Website and app tracking |
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Personal information we create from data analytics activities |
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Who we may collect your personal information from
We may collect personal information from:
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You directly, as a patient, customer, job applicant, witness, service provider, or member of the public
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Your family members, carers, nominated emergency contact, next of kin, and those whom you have provided authority for us to collect your personal information from
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Your references, if you are a job applicant
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Our other service providers, such as pharmacies and delivery partners
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Medical professionals and health services, including your community general practitioner or specialist, pharmacy and allied health services
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Australian Government organisations and agencies, and their platforms, such as;
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Australian Digital Health Agency (ADHA), and My Health Record (MHR)
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Australian Financial Security Authority (AFSA)
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Australian Health Practitioner Regulation Agency (AHPRA)
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Department of Home Affairs and their Visa Entitlement Verification Online (VEVO) system
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Federal and State Law Enforcement
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State Fair Trading Departments
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State Healthcare Complaint Commissions
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State Health Departments and their Real Time Prescription Monitoring (RPTM) systems
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State Public Guardian
How we collect your personal information
We collect your personal information in various ways, including:
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When you contact us, or we contact you, via our call centres, chatbot, email, public forums, social media pages or in telehealth consultations
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When you interact with any of our platforms, including to make a booking for your consultation, attend a consultation, or when you use the Alternaleaf or uMeds portal, or or any of our websites
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When you participate in customer satisfaction, marketing, user experience, and clinical research surveys and interviews
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When you interact with our social media pages through your views, comments, likes, and direct messages, or leave us a review on platforms such as Google
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When you submit an application for a job position with us, and participate in recorded interviews
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When you intentionally share your personal experience directly to the public or on public platforms through written submissions, interviews, podcasts, or industry events
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From Linkedin or other similar platforms if we are interested in your job profile
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Using APIs provided by online social media and public forums, such as Reddit
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From surveillance cameras at our premises
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Website analytics tools, cookies, and other tracking technologies
Why we collect your personal information
We endeavour to limit the collection of your personal information to what is reasonably necessary for our business activities and functions. The table below lists the primary purposes for which we collect your personal information and some examples.
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Purpose |
Examples of why we collect your personal information |
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To provide healthcare products and services |
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To invite you to participate in research studies |
Montu conducts research to improve healthcare, and contributes to public health policy discussions. We may inform you of, and invite you to participate in research studies. |
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To facilitate the supply of medication |
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To enable our products and services |
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To evaluate and improve the quality of our services |
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To manage dispute resolution and complaints |
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To monitor and investigate fraud, criminal activity, or any other incidents |
We monitor and investigate matters where we suspect there is fraudulent or criminal activity. For example:
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To comply with legal and regulatory obligations |
To satisfy our reporting, auditing, and record retention obligations |
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To obtain legal advice or engage in litigation |
We may seek legal advice to manage, establish, or defend legal claims |
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To obtain information about an incident or injury involving staff |
In the event you are a witness to an incident or injury involving a person employed by us, your contact information and statement of the incident may be collected for workplace health and safety reporting purposes |
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To conduct recruitment activities |
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To assess potential supplier relationships |
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Business administration |
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Why we use and disclose your personal information
While we may use and disclose your personal information for the primary purposes set out in the table above, we may also use personal information for the following secondary purposes.
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Purpose |
Examples of why we may use and/or disclose your information |
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Providing access to our staff onshore working remotely, or our offshore service provider in the Philippines |
We may seek support from offshore partners to support our business activities including:
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Preparing medical reports for third parties |
If you are an Alternaleaf patient, we may prepare medical reports for third parties, with your explicit consent. For example, a medical report may be requested when you have matters with insurance companies, motor accident authorities, workers’ compensation, and solicitors for other personal matters. |
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Responding to regulatory inquiries or consultations |
We may disclose personal information as part of patient stories when we respond to Government inquiries or consultations. |
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Conducting research |
We conduct research to help evaluate and improve patient outcomes and treatment strategies, and enable future research and trend analysis. Low risk research conducted by Montu is overseen by the Montu Research Governance Committee, and adheres to the National Health and Medical Research Code for the Responsible Conduct of Research. In the event we conduct high risk research, it will always be referred to an external nationally registered Human Research Ethics Committee (HREC). We may use your contact details to invite you to participate in research projects from time to time. Consent is specific to each project, and will be obtained prior to enrollment. All projects are approved via the ethical pathways above prior to any invitation. The OAIC guidance: Research for further information outlines the permitted use of personal information under the Privacy Act for research purposes. |
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Quality assurance |
To check our products and services meet regulatory and internal policy requirements. For example, checking that your identity was verified before disclosing personal information to you. |
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Direct marketing |
We engage in direct marketing using personal information. We may perform data matching exercises of personal information we hold with marketing and advertising service providers deliver marketing across specific online or digital channels, such as social media and other digital platforms such as Google. |
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Marketing |
We may publish reviews you leave on platforms, pages or websites managed by us, such as Google, on our websites. |
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Obtaining legal advice or engaging in litigation |
We may seek legal advice to manage, establish, or defend legal claims |
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Product development and improving the performance of our services |
To guide the development and enhancement of products, services, and features. Examples may include:
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Who we may disclose your personal information to, and why
Who we disclose your personal information to will depend on our relationship with you and the purposes for which we collected your personal information. In some circumstances, the entities we share information with may also share your personal information with other entities they do business with. The table below describes who we may share your personal information with and why.
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Who we may disclose your information to |
Examples of why we may disclose your personal information |
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Within the Montu Group of companies |
We may share your personal information within the Montu group or related companies for the purposes outlined in this policy. |
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A person or entity authorised by you |
You may authorise us to disclose personal information we hold about you to an individual or entity as deemed necessary by you. For example, your legal representative. |
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Your treating healthcare providers |
We may disclose your personal information to your treating healthcare providers to ensure continuity and safety of your care. For example, your community GP, specialist practitioner, or treating doctor at a hospital. |
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Pharmacies |
We share your personal information with pharmacies in our trusted network, and as appointed by you, to dispense your prescribed medicine |
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Parcel delivery services |
We share your personal information with parcel delivery services to facilitate the delivery of your order to your nominated address and provide you with parcel tracking information |
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Federal or state regulatory authorities, law enforcement, and other government entities |
We may disclose personal information where we are required or authorised by or under Australian law to do so. For example when we respond to a subpoena, Notice to produce information, or court order, to comply with a regulatory requirement, or to report fraudulent activity. Government entities could include:
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Dispute resolution organisations |
We may be required to produce personal information to complaint resolution entities, such as:
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Public policy organisations |
We may share personal information in patient stories with industry associations or patient advocacy groups. |
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Emergency services |
We may call emergency services when we interact with a person and consider disclosure necessary to ensure the safety of an individual or other members of the public. |
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Social media services, language models, browsers |
We use social media services. Comments on public posts, direct messages sent to us, or interactions on our website(s) or portals may be disclosed to social media companies. Any public information may be collected by organisations with language learning models. Your personal information can also be collected by browsers, including AI-powered browsers if you use these when interacting with us. Social media services have their own privacy policies that you can access below. |
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Australian Digital Health Agency (My Health Record) |
When an Alternaleaf clinician accesses your My Health Record (MHR) in the course of providing clinical care, details of when and what pages the clinician accessed will be recorded automatically by the MHR system. |
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Technology and IT infrastructure providers |
To enable us to provide our services
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Information we disclose to overseas recipients
We may use, store and disclose your personal information to our Montu Group entities and other related parties, and contracted service providers for services such as software development, communication networks, and data storage located outside Australia.
These locations include:
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Belgium
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Canada
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France
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Germany
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Luxembourg
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New Zealand
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Philippines
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Poland
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Republic of Ireland
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United Kingdom
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United States of America
We will take all reasonable steps to ensure this information is handled in compliance with the APPs.
Where personal information has been disclosed overseas or stored in Australia by a third party with headquarters overseas, there is a possibility the recipient may be required to disclose personal information under a foreign law. When this occurs, such disclosure is not a breach of the Privacy Act. View the OAIC guidance: Overseas acts or practices required by a foreign law (8.64-8.68) for further information.
How we hold and secure your personal information
Holding your information
We hold your personal information in systems which may be on premises or in cloud-based servers, in data warehouses, in data lakes, on devices, and in hard copy files.
Once we determine that your personal information is no longer needed for any legal record keeping purpose, we take reasonable steps to securely delete or permanently deidentify the information.
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Type of information |
Retention period |
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Health Information |
7 years from the date of last entry in your record, unless legally required to be held for longer. |
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Recordings and transcripts of telehealth consultations (Audio and Video calls) |
Recordings: 14 days from the date of the consultation Transcript: 7 years from the date of your last consultation, unless legally required to be held for longer. We store the transcript in split and de-identified form for seven years after you have been discharged, and for as long as you are a patient of ours. Split form means a new record is created every time you or our clinician speak and means your transcript is not readily available in its full form. |
Securing your information
We take reasonable steps to protect your personal information from misuse, loss, interference and unauthorised access, modification, or disclosure. We may use a combination of organisational and technical safeguards, which may include where appropriate:
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Deleting personal information when it is no longer required. For example, we delete (some) call recordings once no longer required.
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Store data in de-identified form where appropriate. For example, transcripts may be split and de-identified so that even if someone does access it, it is not reasonably identifiable
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Store data in a perturbed form. For example, if you call our whistleblower hotline, your voice will be perturbed so that you are not easily identifiable
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Restricting and monitoring access to personal information we hold
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Having stand-by systems and information backups in place to deal with major business interruptions
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Data loss prevention tools
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Maintaining information security products such as system firewalls, and encryption tools.
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Implementing risk management processes to maintain policies, standards and procedures that govern and control the protection of your personal information
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Reviewing of our information management systems and practices
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Assessing third-party security measures
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Providing staff training
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Putting in place legal contracts with third parties and related Montu entities
Your privacy choices
How to request access or correction to your personal information
You can request access to and correction of the personal information we hold about you. You can make this request by using the contact details provided below. We will aim to respond to your request within 30 days. In most cases, there is no charge for this service.
We may refuse your request in some circumstances, in which case we will provide a written statement of the reasons for refusal.
You will be required to show that you are authorised to make a request, including if you are acting on behalf of someone else or otherwise have legal authority to request this information.
How to make a privacy complaint
If you think we have not handled your personal information correctly or in accordance with the law, you can lodge a complaint with us, or the Office of the Australian Information Commissioner (OAIC) using the contact information provided below.
We recommend you contact us first so we can try and resolve your complaint effectively and efficiently as generally, the OAIC will refer you back to us if you have not already complained directly to us.
How to control who can access your My Health Record (MHR)
Information on how to manage access to your MHR is available using the following link: Privacy and access - My Health Record
How to manage cookies and ads
We use Google Analytics as a website analytics tool to collect data about how you interact with our websites. Google Analytics collects information using cookies. View the Google Analytics Privacy Policy.
You can manage your cookie preferences through your web browser settings. Here are instructions for the main browsers:
We use various advertising platforms for our online advertising. The following links provide information on how to control the ads you see and the information that can be used to personalise them:
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Google Ads: Google Marketing Platform opt-out page
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Facebook Ads (Meta): Ad Preferences | Facebook Help Center
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Instagram Ads (Meta): Manage Instagram ads
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Linkedin Ads: Linkedin Controls
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Twitter (X) Ads: X account personalisation
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TikTok Ads: Privacy Center - Ads and Your Data | TikTok
How to unsubscribe from marketing
You can opt-out of receiving advertising communications from us via the “unsubscribe” function in any SMS or email marketing communications to you, or by contacting us using the contact information provided below.
Contact information
Contact us
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Expected behaviour standards when engaging with Alternaleaf and uMeds We are committed to providing a safe environment for our patients, customers, staff, and suppliers we work with to provide services to you. Abusive or threatening language or behaviour on our platforms will not be tolerated. The expected standards of behaviour are outlined in the Terms and Conditions on each website. If, following a formal warning, conduct outside the expected behaviour standards persists, we reserve the right to restrict access to realtime channels, like phone calls. You can contact us via our chat bot (where available) and by email. View the Alternaleaf Terms & Conditions and uMeds Terms & Conditions |
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Operated by Alternaleaf Australia Pty Ltd How to contact the Patient Support Team:
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Operated by uMeds Australia Pty Ltd How to contact the Customer Support Team:
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Operated by Montu Group Pty Ltd
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Operated by Montu Group Pty Ltd How to contact Saged Customer Support: Complete this online form: Contact – SAGED |
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Operated by Montu Group Pty Ltd How to contact Customer Support: Login to Montu Medical at the top of our website |
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Operated by Montu Group Pty Ltd Montu Careers: careers@montu.com.au |
Contact details for external resolution bodies
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Health Care Complaints Commission |
Complaints can be made on the Health Care Complaints Commission Portal. |
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Health Complaints Commissioner Victoria, Australia |
Complaints can be made by phone or by completing an online form. Contact details can be found on the Make A Complaint website. |
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Human Rights Commission |
Complaints to the Human Rights Commission can be made by completing an online form on the Health Service - HRC website. |
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Office of the Australian Information Commissioner (OAIC) |
Complaints must be made in writing and cannot be made over the phone. Refer to the Lodge a privacy complaint with us web page to access the relevant digital and hard copy complaints forms.
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Sending us legal documents and correspondence We accept service of legal notices or correspondence via our electronic contact channels for each business. We ask that you notify us by email if you intend to send documents to our registered address. Acknowledgement and processing periods will be typically longer for documents received through conventional mail. The registered address for Montu Group and its wholly owned subsidiaries and businesses is Level 18/1 Nicholson St, East Melbourne VIC 3002. |




